Please use this identifier to cite or link to this item: https://hdl.handle.net/10627/682
Title: The Role of knowledge continuity management in relation to General Managers across Corrective Services NSW
Authors: Coulter, Debbie
Ross, Darren
Martin, Al
Taylor, Wayne
Issue Date: 31-Mar-2013
Publisher: Brush Farm Corrective Services Academy
Abstract: Change is a significant and consistent element of the business environment today. Change can occur for a variety or reasons and can be driven from within or externally to an organisation. Corrective Services New South Wales (CSNSW) is going through a considerable amount of change today. These changes are the result of a number of factors including but not limited to; a change of government, a change of the bureaucratic structure, structured continual improvement processes and a change in the leadership of the organisation. As a result of all these changes, CSNSW has no alternative but to address the challenge of knowledge continuity management (KCM) and the risks associated with years and decades of corporate knowledge exiting the organisation as these changes take affect. This paper will examine the purpose and benefits of KCM within the context of CSNSW General Managers. This essay will achieve this by providing an overview of KCM and outline the purpose and benefits of this approach to retain corporate know how. In addition this paper will briefly analyse KCM within other organisations and provide details of the current approach of CSNSW to manage knowledge at the General Manager level. Finally this paper will examine the rationale for CSNSW to implement a formal KCM strategy and make recommendations on how this strategy could be incorporated into the current operations of CSNSW.
URI: http://hdl.handle.net/10627/682
ISSN: 1832-9454
Type: Article
Subjects: Knowledge management.
Appears in Collections:Miscellaneous Journal Articles – Open Access



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